Privacy Policy – "Pingmee"

Last Update: April 2024

AP Software welcomes you and thanks you for choosing to purchase and use our SaaS named "Pingmee" (the “Service”).

Pingmee is a smart chat utilizing WhatsApp"s official API to provide rich and meaningful communication with your customers, With the purchase of a monthly/yearly subscription.

In Addition, the Service provides an interface in the form of a Chrome Extension which allows easy connection to a CRM platform we support.

1. Information We Collect:

1.1. When you purchase the Service, you may provide us with certain personal information, such as: name, address, phone number, email, and any other information you choose to provide. We may collect this information.

1.2. In order to provide you service, we may automatically collect certain types of information in addition to information that you provide us, such as, inter alia, information about your use of the Service, and information about your mobile device or computer.

1.3. Some examples of automatic information we may collect are as follows:

• 1.3.1. We may record your internet service provider’s address, your internet protocol or IP address, and the type of handheld or mobile device.
• 1.3.2. We may collect a record of your activity while visiting the Service.
• 1.3.3. We may use “cookies” of different types to recognize your computer or mobile device. A cookie is a small text file that a website, online application, or email may save to your internet browser and/or your computer’s hard drive for use in subsequent visits to sites.
• 1.3.4. We may collect any information you enter, share, or that can be obtained from your use of the Service.

2. Use of the Information Collected:

2.1. The information may be collected and used to:

• 2.1.1. Provide services to you and improve the Service and/or the services;
• 2.1.2. For marketing purposes;
• 2.1.3. Ensure proper performance of the Service;
• 2.1.4. Analyze and manage the Service;
• 2.1.5. Improve our customer service;
• 2.1.6. Contact you or provide you with relevant data regarding the Service or our services;
• 2.1.7. Conduct customer surveys and/or marketing research.

3. Third Parties:

3.1. We will not share your information with third parties.

3.2. However, we may share your information with third parties in the following circumstances:

• 3.2.1. We will obtain your consent for sharing;
• 3.2.2. If required by law or legal process (such as a court order or subpoena);
• 3.2.3. To establish, exercise, or defend our legal rights and proprietary rights;
• 3.2.4. In case of a legal dispute between us and you requiring sharing of information;
• 3.2.5. If you violate the terms and conditions or engage in actions that are illegal or suspected to be illegal;
• 3.2.6. When we believe disclosure is necessary to prevent harm or financial loss;
• 3.2.7. In the event of a sale or transfer of our business assets;
• 3.2.8. To develop, host, or maintain the Service on our behalf;
• 3.2.9. To aggregate customer information and improve customer service, and potentially share aggregated data with partners;
• 3.2.10. For statistical purposes with third-party analytics services;
• 3.2.11. Service providers may have access to some of your information as necessary.

4. Information Security:

4.1. We maintain safeguards designed to protect the information we collect against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use.

4.2. However, there is no absolute security, and we cannot guarantee complete immunity.

5. Access to Information:

5.1. You have the right to request access to the information we have collected from you.

5.2. You may also request that we update or delete your personal information.

5.3. If you wish to access this information, please contact us using the provided contact information.

6. Modifications and Updates:

6.1. We reserve the right to change and modify this Privacy Policy at any time without notice.

6.2. Changes will be posted on this page, and significant changes will be communicated through email.

7. CalOPPA - California Consumer Privacy Statement:

7.1. CalOPPA is a California state law governing data privacy for consumers residing in California.

7.2. CalOPPA requirements overlap with the California Consumer Privacy Act (CCPA).

7.3. "Personally Identifiable Information" includes, but is not limited to, names, addresses, email addresses, phone numbers, and Social Security numbers.

7.4. Categories of personal information we collect include identifiers, personal information, commercial information, internet activity, geolocation data, and inference data.

7.5. Categories of personal information disclosed for a business purpose include identifiers, personal information, protected classifications, commercial information, and internet activity.

7.6. You may request access to or deletion of your personal information under the California Consumer Privacy Act.

7.7. We do not sell personal information.

7.8. We will not discriminate against consumers exercising their rights under the California Consumer Privacy Act.

8. GDPR – The European Union Privacy Regulation:

8.1. The GDPR harmonizes data privacy and security laws across the EU.

8.2. The GDPR has been applicable in all EU member states since May 2018.

8.3. The GDPR applies to the processing of personal data of persons in the EU.

8.4. Some data gathered through our services may be subject to GDPR.

8.5. We are committed to high standards of privacy and security in accordance with GDPR.

9. Governing Law:

9.1. This Privacy Policy is governed by the laws of the State of Israel.

9.2. Any legal action must be commenced in Israel, and both parties consent to this jurisdiction.

10. Contact Us:

If you have any questions regarding privacy or wish to resolve a complaint, please contact us at:

Address: 5 Avnei Hachoshen St., Kiryat Gat, ISRAEL

Phone: 972-55-7759626

Email: support@pingmee.co.il